Part 1: Trust Became the Weak Point – HealthCare in America
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As systems grew more complex, institutional communication often became more defensive. Language shifted toward legal precision and risk avoidance, rather than clarity.
Explanations became longer but less informative. Mistakes were corrected quietly, if at all. Accountability was diffused across agencies, insurers, providers, and administrators—each technically accurate, but collectively unhelpful.
Over time, this creates a vacuum.
When institutions struggle to explain themselves, others step in to explain for them.
