Healthcare in America Series II, Part 2 – When Systems Built for Efficiency Meet Urgency

Michael and Sarah Walker

Healthcare in America Series II, Part 2 - When Systems Built for Efficiency Meet Urgency

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Most healthcare systems are built around averages. Schedules, staffing, and workflow all assume a level of predictability. Efficiency depends on forecasting, and forecasting depends on stability. But urgent care doesn’t follow a curve or a plan. It arrives in spikes, in crises, in moments that no one could schedule. And when that happens, even the best-designed system starts to strain.

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